First, you approve the hours. The platform then automatically generates an invoice and sends it to the worker.
We send invoices to clients every Tuesday and Friday.
The 14-day payment term starts as soon as the invoice is sent. This term can only be extended in consultation with your account manager.
If an invoice isn't paid on time, we follow these steps:
A reminder via email after 5 days
A second reminder via email after 7 days (total of 12 days)
A third reminder via email after 5 days, formal notice of default (total of 17 days)
The fourth reminder is a phone call, after 4 days (total of 21 days)
Still no payment? Then there are three options:
- We agree the invoice will be paid within one week.
- We set up a payment plan to pay the outstanding amount in instalments.
- No response or broken agreements? The case goes to a debt collection agency.
Your average payment term is shown on your profile. Paying late regularly can damage your image and lead to fewer responses to your gigs.
If the payment term has expired and the worker hasn't received payment, they are allowed to contact you directly.
